CANCELLATION POLICY
Cancel for free up to 48 hours before appointment. For late cancellations, clients will be charged 30% of the service price. For ‘no show’ appointments, clients will be charged 50% of the service price.
GENERAL INFORMATION
All clients are required to provide contact details; including address, telephone and email address in order to secure an appointment. All clients will complete a Information Form at their first appointment or prior online via Fresha. This is necessary to inform the consultation and treatment planning process. All information will be treated as confidential and protected in accordance with Data Protection legislation. Client information will not be shared with third parties without written permission and you will not receive unsolicited information from us. You may choose to remove yourself from our mailing list at any time, by unsubscribing.
LIABILITY
Aspinall Aesthetics Ltd or its self employed subcontractors will not be liable in contract or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is client’s responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. Aspinall Aesthetics Ltd will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Aspinall Aesthetics Ltd regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Aspinall Aesthetics Ltd liability for death or any personal injury resulting from Aspinall Aesthetics Ltd negligence.
BOOKING A CONSULTATION:
We charge of £30 for all our consultations. This will be deducted from the price of your treatment. This charge is non refundable for “same day” cancellations and “no show” appointments but we allow 48 hours notice to reschedule.
APPOINTMENTS AND CANCELLATIONS:
Appointments must be cancelled during clinic working hours, cancellations via social media platforms will not be accepted.
Please arrive for you appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting the appointment.
Aspinall Aesthetics Ltd will endeavour to ensure that your appointment runs to time, however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance. Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow these guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
“No Show” cancellations shall mean any patient who fails to arrive for a scheduled appointment. “Same Day” cancellation shall mean any patient who cancels an appointment less than 48 hours before their scheduled appointment. All cancellations will be subject to the cancellation Policy.
CHILDREN
No children under the age of 16 years can be left unattended in the clinic at any time. Any client attending the clinic for treatment with a child must bring an adult to supervise the child, whist the client is being treated. Failure to bring an appropriate adult with a child will result in the treatment being cancelled and loss of the value pack treatment or deposit.
TREATMENT SUITABILITY
We will always assess whether a treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reason why. You will be liable for the cost of the initial consultation, where applicable.
PACKAGE TREATMENTS
Package treatments must be paid in full at the first session. “No-shows” and “same day” cancellations will forfeit the treatment session that was missed. No refunds will be given for any unused sessions
ASSIGNMENT
You may not transfer or assign any rights or obligations you have under these terms without our prior written consent. We have the right to transfer or assign these terms or any right or obligation under these terms at any time without your consent, provided that such transfer does not alter your rights and obligations under these terms to your detriment.
