This page sets out the terms and conditions under which we provide the courses (courses) listed on our website www.aspinallasthetics.co.uk . Please read these terms and conditions carefully before booking any courses from the site. You should understand that by booking any of our courses, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to book any courses from the site.
INFORMATION ABOUT US
The courses are supplied by our training providers at Aspinall Aesthetics Training Academy Limited. We are registered in England and Wales under company number 14086073 and with our registered company at
Aspinall Aesthetics Training Academy Ltd
Unit 7-9
21 -23 Wood Road
Kingswood
Bristol
BS15 8DT
Email: hello@aspinallaesthetics.com
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Your booking constitutes a request to us to reserve a place for you on a course with a specific start date. All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming that a place has been reserved for you on the course. The contract between us will only be formed when we send you the course confirmation.
The contract will relate only to those courses for which we have provided a course confirmation and the deposit stated on the website has been paid.
PAYMENTS
Our site will take a deposit for your course booking, this will reserve you a place on a course. The remaining balance of a course is required in full 14 days prior to your reserved course date.
The only exception is if you have used our pay in instalments option.
REFUNDS
All course deposits are non-refundable and non-transferable. Once your course date has been booked and deposit has been paid, our site will send all relevant training material.
Therefore, as we incur a materials fee for all courses, we remain liable to cover regardless of whether the course is accessed and/or completed. Non-refundable deposits are implemented to cover fees for materials should you need to cancel your course date.
Aspinall Aesthetics Training Academy Ltd is unable to offer refunds for cancellations out of our control i.e. adverse weather conditions, terrorist attacks, flooding, industrial action. An alternative training date will be offered.
CANCELLATIONS
Aspinall Aesthetics Training Academy must be notified of any cancellation for any reason 14 days prior to the course date. Course dates cancelled within the 14-day period will result in loss of full course fees.
RESCHEDULING REQUESTS & FEES
In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of Aspinall Aesthetics Training Academy (subject to availability). If successful, an administration fee of £40.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of Aspinall Aesthetics Training Academy and may result in loss of deposit course fees.
Different fees apply if you are booked to attend your practical for a regulated course (NOT CPD).
For regulated qualifications, it is imperative that any training days or practical days to be held at the academy are cancelled with over 14 days’ notice.
If not, you will be charged £150.00 to rebook on an alternative date.
Aspinall Aesthetics Training Academy Ltd reserve the right to:
- Request that learners re-book any practical, exam or other academy training if the learner fails to present themselves as requested (scrubs or salon wear)
- Request additional charges for any rebooked practical or assessment days at a daily rate of £150.00 per learner
- Learners that need to re-book an end of point assessment will also owe additional fees to Qualifi or Focus.
Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waive the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate rescheduling might not be possible; the deposits of the course may be placed on file as a gesture of goodwill.
Deposits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of deposit fees can be issued.
ONLINE COURSES
All online courses are strictly non-refundable as we incur material fee for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and can source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student, although this may be subject to an additional registration fee.
NAMED STUDENT
Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £25 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.
If Aspinall Aesthetics Training Academy should have to cancel your course for reasons outside of our control; We will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.
GENERAL
All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may, however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend, or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits, or substitute training in such circumstances.
PROFESSIONAL PRESENTATION
It is mandatory requirement for you to dress appropriately when attending the academy.
Failure to comply to the dress code could result in the training to be cancelled.
- Full salon wear/scrubs must be worn.
- Closed toe shoes. No heels.
- Hair must be tied up.
- Bare below elbows with no bracelets, watches, or rings. Single wedding band is permittable.
- No excessively long nails Code of Conduct
IMPORTANT: Aspinall Aesthetics Training Academy reserves the right to exclude any Learner(s) from the training if:
- Any Code of Conduct is not adhered to
- They disrupt the training in any capacity
- Are abusive in any way towards any member of staff, other learners or clients.
MINIMUM COURSE AGE
We accept all students aged 18 years or over for our face-to-face training courses. With regret due to insurance reasons, we are unable to accept students aged under 18 years on the day of training for face-to-face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the public to those aged 18 or over, although some selected companies will accept those aged 18 or over.
COURSE TIMES
Please arrive at the training academy 15 minutes before your start time. A short break for lunch is provided (please bring lunch with you). If you arrive late in the morning or when returning from agreed breaks, you could be refused entry to the training. This is to avoid disruption for other students on the course.
If you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing hello@aspinallaesthetics.com – Please note a fee of £40 will apply to reschedule your training or £150 if the course is regulated. If late returning from breaks you will be unable to complete your course and will forfeit course fees.
Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps on smart phone or print map/directions from our website when planning your journey beforehand, to assist you to locate the centre on the training day.
All students must attend the full training day until the end time. Should you choose or need to leave a course before the approximate end time, you will forfeit any course fees and may not achieve your certification.
CONFIRMATION OF BOOKINGS
Once you have booked a training course you will receive an email within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours, confirmation will be sent on the next working day).
If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.
In the first instance, please contact our team hello@aspinallaesthetics.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours.
